Shipping and delivery

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To which countries do we ship?

We deliver to countries inside and outside the EU. Below are the costs and delivery times for each country. If your country is not listed, please contact us for current costs, delivery times and options. Our balcony furniture is fairly heavy and loaded in big packages and therefore expensive to ship. The shipping costs to foreign countries are regularly updated. So you can see these current costs during checkout. Good to know. If you are going to receive a package via a parcel delivery service, you will receive a message from the parcel delivery service shortly beforehand about the time period in which your package will be delivered. In this message you will find a link to several options to change your delivery. Think of a drop off permission or drop off at the neighbors. If you choose for drop off permission then you give the driver of the parcel delivery service permission to drop off or give in to the neighbors only that specific parcel at a safe place in your house. For this you, the consumer, give permission to the parcel deliverer. At that moment The Balcony Bench is no longer responsible for any damage whatsoever. All costs resulting from this, such as extra shipping costs, return costs, damage and compensation to The Balcony Bank for an incomplete and therefore unsalable product, will be borne by you as a responsible consumer.

Shipping costs and estimated delivery times within the Netherlands

Delivery times Netherlands:

  • Own stock: Delivery within 3 to 5 working days
  • Cushions: Delivery within 6 to 10 working days

Shipping costs in Dutch postal code areas 10 and 11:

  • Shipping costs for a balcony bench, balcony chest, balcony lounge set or balcony set in zip code areas 10 and 11: € 14.95
  • Free pickup in Amstelveen is possible by appointment. If you choose this shipping option during checkout, you will be contacted after your order for a pickup appointment.

Shipping costs Netherlands:

  • Shipping costs for a balcony bench, balcony storage box and balcony lounge bench: € 39,95
  • Shipping costs for a balcony loungeset: € 46,95
  • Shipping costs for parcels / small boxes: € 6.95
  • Free pickup is possible by appointment. If you choose this shipping option during checkout, you will be contacted after the order is placed to make an appointment for pickup.

Shipping within the Netherlands

  • Outside the Randstad area, shipping is outsourced to an external carrier.
  • Within the Randstad area we often make our own deliveries.
  • Depending on the order size or box size, the order will be delivered by a parcel service or by a carrier per pallet
  • Balcony benches, balcony storage boxes, balcony lounge benches and balcony lounge sets are shipped per pallet or in several sturdy and well-packaged cardboard boxes
  • Parcels / small boxes are shipped in a sturdy and well-packaged cardboard box

Shipping costs and estimated delivery times outside the Netherlands

Delivery times outside the Netherlands:

  • Own stock: Delivery within 3 to 8 working days
  • Cushions: Delivery within 6 to 10 working days
  • Free pickup in Amstelveen is possible by appointment. If you choose this shipping option during checkout, you will be contacted after your order for a pickup appointment.

Shipping costs per country

Germany

  • Balcony bench, Balcony storage box: € 49,95 (in three separate boxes)
  • Balcony lounge set: € 59,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 150
  • Other products (in box): € 9.95

Belgium

  • Balcony bench, Balcony storage box: € 49,95 (in three separate boxes)
  • Balcony lounge set: € 59,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 90
  • Other products (in box): € 9.95

Bosnia and Herzegovina

  • Balcony bench, Balcony storage box: € 199 (in three separate boxes)
  • Balcony lounge set: € 259,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Hocker (in box): € 59.95
  • Other products (in box): € 39.95

Bulgaria

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 29.95

Cyprus

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Other products (in box): €29.95

Denmark

  • Balcony bench, Balcony storage box: € 49,95 (in three separate boxes)
  • Balcony lounge set: € 69,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 12.95

Estonia

  • Balcony bench, Balcony storage box: € 69,95 (in three separate boxes)
  • Balcony lounge set: € 99,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 19.95

Finland

  • Balcony bench, Balcony storage box: € 89,95 (in three separate boxes)
  • Balcony lounge set: € 119,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): €250
  • Other products (in box): € 24.95

France

  • Balcony bench, Balcony storage box: € 59,95 (in three separate boxes)
  • Balcony lounge set: € 75,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 15.95

Greece

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 34.95

Hungary

  • Balcony bench, Balcony storage box: € 59,95 (in three separate boxes)
  • Balcony lounge set: € 84,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 16.95

Ierland

  • Balcony bench, Balcony storage box: € 69,95 (in three separate boxes)
  • Balcony lounge set: € 99 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 19
Iceland
  • Balcony bench, Balcony storage box: € 299 (in three separate boxes)
  • Balcony lounge set: € 399 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 499
  • Other products (in box): € 95.95

Italy

  • Balcony bench, Balcony storage box: € 79,95 (in three separate boxes)\
  • Balcony lounge set: € 109,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 24.95

Croatia

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 29.95

Latvia

  • Balcony bench, Balcony storage box: € 59,95 (in three separate boxes)
  • Balcony lounge set: € 75,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 15.95

Lithuania

  • Balcony bench, Balcony storage box: € 79,95 (in three separate boxes)
  • Balcony lounge set: € 109,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 22.95

Luxembourg

  • Balcony bench, Balcony storage box: € 49,95 (in three separate boxes)
  • Balcony lounge set: € 69,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 99
  • Other products (in box): € 12.95

Malta

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Other products (in box): € 29.95

North Macedonia

  • Balcony bench, Balcony storage box: € 175 (in three separate boxes)
  • Balcony lounge set: € 239,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Hocker (in box): € 59,95
  • Other products (in box): € 39.95

Austria

  • Balcony bench, Balcony storage box: € 49,95 (in three separate boxes)
  • Balcony lounge set: € 69,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 12,95

Poland

  • Balcony bench, Balcony storage box: € 59,95 (in three separate boxes)
  • Balcony lounge set: € 84,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 16,95

Portugal

  • Balcony bench, Balcony storage box: € 69,95 (in three separate boxes)
  • Balcony lounge set: € 99,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 19,95

Romania

  • Balcony bench, Balcony storage box: € 99 (in three separate boxes)
  • Balcony lounge set: € 139,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 29,95

Serbia

  • Balcony bench, Balcony storage box: € 199 (in three separate boxes)
  • Balcony lounge set: € 279,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Other products (in box): € 69,95

Slovenia

  • Balcony bench, Balcony storage box: € 69,95 (in three separate boxes)
  • Balcony lounge set: € 99,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 19,95

Slovakia

  • Balcony bench, Balcony storage box: € 69,95 (in three separate boxes)
  • Balcony lounge set: € 99,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 19,95

Spain

  • Balcony bench, Balcony storage box: € 69 (in three separate boxes)
  • Balcony lounge set: € 89 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 19

Czech Republic

  • Balcony bench, Balcony storage box: € 59,95 (in three separate boxes)
  • Balcony lounge set: € 89,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 199
  • Other products (in box): € 16,95

Sweden

  • Balcony bench, Balcony storage box: € 65 (in three separate boxes)
  • Balcony lounge set: € 89,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 16,95

Switzerland

  • Balcony bench, Balcony storage box: € 189 (in three separate boxes)
  • Balcony lounge set: € 259,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 250
  • Other products (in box): € 59

Norway

  • Balcony bench, Balcony storage box: € 199 (in three separate boxes)
  • Balcony lounge set: € 269,95 (in four separate boxes)
  • Balcony lounge bench (on pallet): € 299
  • Other products (in box): € 59,95

Shipping method outside the Netherlands

Parcels / small boxes like hockers are shipped in a cardboard box and sent via parcel service. The balcony benches below are shipped in three separate well-packaged boxes The following balcony lounge benches are shipped per pallet via an external carrier.  

Points of attention during delivery

We take the greatest possible care when sending and delivering our products to the given delivery address.
  • To ensure the best possible delivery, we recommend that you provide a mobile phone number where the person who will receive the order can be reached on the day of delivery. This way we or the driver can let you know exactly what time we will arrive and you can prepare for the delivery. Often there will be a phone call +/- 30 minutes before delivery.
  • Always make sure that someone is present at the agreed time to take the order.
  • Indicate well in advance if there are any situations that could make the delivery more difficult, making the accessibility of the delivery address less good or impossible.
  • As soon as your order has been registered with the external carrier or parcel service, you will receive one or more track and trace numbers via e-mail
  • If the order is delivered on one or more pallets, these pallets will always be returned with you
  • The external carrier or parcel service delivers to the door or hallway on the first floor. Unless otherwise agreed, you must therefore take the order yourself and place it in the appropriate place
  • If the delivery is outsourced to an external carrier you will receive a receipt or order letter from the driver
  • If the package may be delivered to the neighbors, please report this in advance
  • Always check the offered order for damage. If these are made to the packaging and therefore possibly the content, you should take pictures and ask for a signature from the driver. This is very important in a possible warranty process
  • Good to know. If you are going to receive a package via a parcel delivery service, you will receive a message from the parcel delivery service shortly beforehand about the time period in which your package will be delivered. In this message you will find a link to several options to change your delivery. Think of a drop off permission or drop off at the neighbors. If you choose for drop off permission then you give the driver of the parcel delivery service permission to drop off or give in to the neighbors only that specific parcel at a safe place in your house. For this you, the consumer, give permission to the parcel deliverer. At that moment The Balcony Bench is no longer responsible for any damage whatsoever. All costs resulting from this, such as extra shipping costs, return costs, damage and compensation to The Balcony Bank for an incomplete and therefore unsalable product, will be borne by you as a responsible consumer.