The Balcony Bench – Review Policy

Reviews are important for both us and our customers and online shop visitors

General

Version: 1.2
Date: 28-12-2023

With this review policy, we make it clear what our review policy is and how we combat fake reviews.

We obtain our reviews based on email contact after delivering our products. Reviews posted on the website can only be submitted by verified customers who have received a personal review request from us and have actually made a purchase. During the checkout process, online shop visitors have the option to opt out of receiving reviews after purchase by unchecking the review request box.
Reviews on our Google My Business account and Facebook page can be directly submitted by customers. We also encourage customers to post reviews here after receiving our products.
Reviews on our Instagram story channel are direct copies of reviews mentioned on the channels as mentioned above: webshop, Google My Business, Facebook.
We do not impersonate and will never pose as a consumer posting reviews about our own products or services.
We do not pay our reviewers, and we never provide them with incentives to write a review.
We do not remove negative reviews.
We do not engage in liking or having likes placed on social media to promote our online shop and products.
We do not link our online shop to another online shop that contains reviews about the respective product or service.