Our service level is very high and a very important pillar in our business process. We are therefore very proud that returns are (almost) non-existent with us. Also, we make every customer as happy as possible and so we always solve it together as best we can. Before each product is sent to us by the manufacturer, a quality check is done. Before we send the bank to the customer we do this again.If the balcony bench or other products do not meet your expectations then of course you can return it. However, please note that you must pay the return costs yourself and that a 14-day return period applies. Should the product arrive with damage or a defect, we will of course pay the return costs and always look for a solution first. This generally appears to be the best solution. Good to know. If you are going to receive a package via a parcel delivery service, you will receive a message from the parcel delivery service shortly beforehand about the time period in which your package will be delivered. In this message you will find a link to several options to change your delivery. Think of a drop off permission or drop off at the neighbors. If you choose for drop off permission then you give the driver of the parcel delivery service permission to drop off or give in to the neighbors only that specific parcel at a safe place in your house. For this you, the consumer, give permission to the parcel deliverer. At that moment The Balcony Bench is no longer responsible for any damage whatsoever. All costs resulting from this, such as extra shipping costs, return costs, damage and compensation to The Balcony Bank for an incomplete and therefore unsalable product, will be borne by you as a responsible consumer.
Return conditions and instructions:
- You may, however, put the balcony bench or other product together to test how it sits and looks. Do this as soon as possible.
- You may not first use the balcony bench or other product and later determine to return the bench. This is to eliminate the risks of damage and signs of use.
- Leave the (cardboard) packages and any bump protectors intact during the consideration period of 14 days. In this way, the best protection is ensured.
- Pack the parts the same way you found it and place them back in box as they were packed and placed in the original way. In this way, the best protection is ensured. If it does not work or you are not confident; always contact us before returning the product.
- Make sure you pack included fasteners in such a way that they cannot damage the packaged product. For example, wrap a piece of cardboard around the mounting parts and tape it shut.