Return policy

If the balcony bench does not meet your expectations, you can of course send it back. However, keep in mind that you have to pay the shipping costs yourself and that a return period of 28 days applies.

Conditions and tips:

  • You may assemble the balcony bench to test how it looks. You may not use the balcony bench to avoid chances of damage and traces of use. We have decided this because the balcony bench is put on sale again after return.
  • Leave the carton box intact during the 14-day consideration period. This way the best protection is guaranteed.
  • Place the balcony bench parts back in the box as they were originally placed. This way the best protection is guaranteed.
  • Make sure that the Allen screws and Allen key are packed in such a way that they cannot damage the balcony bench parts. For example, by putting them in a plastic bag and sticking them to the inside of the box.

After receipt you have 14 days to submit a return request. For this you can send an email to State your order number and the reason for return. We then schedule a pick-up appointment with our transport partner.

The return costs of a balcony couch costs € 20; insured. If you want to return the balcony bench yourself, you can. If you live in Amsterdam, we will pick up the balcony bench ourselves. However, please also contact us to report a return collection request within Amsterdam.

As soon as the balcony bench has returned we will check the balcony bench for possible damage and traces of use. If these are not found, you will be reimbursed within 14 days minus any return costs that we’ve paid in advance.