Return Policy

Preface:

Our high level of service is a crucial pillar in our business process. We are proud that returns are almost non-existent with us.

Should there be a need for a return, our goal is to make you, as our valued customer, as happy as possible by providing the right solution – from a full refund to an alternative product. Together, we always find a resolution.

Each product undergoes strict quality control during and after the production process. Before being sent to you, the product undergoes another round of quality control.

If the balcony bench or other products do not meet your expectations, you can, of course, return them. However, please be aware that you are responsible for the return costs, and there is a return period of 14 days after receiving the product. If the product arrives at your delivery address with damage or a defect, we will cover the return costs and always seek a solution. Please note! A requirement is that upon receipt, you check the packaging for damage. If there is damage, take photos of the damage and damage to the package contents. Also, take photos of packaging damage in relation to damage to the contents. I need this information to file a claim with the carrier.

A quick note. If you are going to receive a package via an external courier or parcel service, you will receive an email from the courier shortly before delivery, indicating the estimated time frame for the delivery. In this email, there is a link to various options to modify your delivery, such as granting permission to leave it or delivering it to neighbors. If you agree to this, you give the driver of the courier or external transporter permission to place that specific package in a safe place at your house or deliver it to the neighbors. At that moment, we are no longer responsible for any damage or loss. All costs resulting from this, such as additional shipping costs, return costs, damage, and compensation for an incomplete and therefore unsellable product, will be your responsibility as a responsible consumer.

Return Conditions and Instructions:

  • Please note! A requirement is that upon receipt, you check the packaging for damage. If there is damage, take photos of the damage and damage to the package contents. Also, take photos of packaging damage in relation to damage to the contents. I need this information to file a claim with the carrier.
  • You are allowed to assemble or try the product to test how it fits or looks. Do this as soon as possible and within the 14-day reconsideration period. Maintenance products such as teak sealer or oil cannot be returned after opening the packaging.
  • You may not use the balcony bench or another product first and then decide to return it. This is intended to eliminate the risks of damages and usage traces.
  • Keep the (cardboard) packaging and any bumpers intact during the 14-day consideration period. This ensures the best protection.
  • Package the parts in the same way as you found them and place them back in the box as they were originally packaged and placed. This ensures the best protection. If it doesn’t work or you’re not sure, always contact us before returning the product.
  • Ensure that any included fastening materials are packed in a way that they cannot damage the packaged product. Think of metal bolts or protruding parts. Wrap, for example, a piece of cardboard around the fastening parts and seal it with tape.

You have 14 days after receiving the product to submit a return request. For this, you can send an email to info@hetbalkonbankje.nl. Include the order number and the reason for return. We will then schedule a pick-up appointment with our transport partner or provide instructions for returning it to the nearest drop-off point for the courier.

Return Costs

Insured return of a product incurs the same costs as shipping. View return costs for domestic and international shipments here. For international returns, the costs vary by country. You can also return the product yourself. However, please contact us first to schedule an appointment.

Once the product has been returned, we will inspect it for any damages and usage traces. If the product passes the inspection, you will be refunded within 14 days, minus the prepaid return costs. If there is damage or a technical defect beyond your control, we will refund the full amount, exchange the product at no cost if possible, or find another solution.

Please note! A requirement is that upon receipt, you check the packaging for damage. If there is damage, take photos of the damage and damage to the package contents. Also, take photos of packaging damage in relation to damage to the contents. I need this information to file a claim with the carrier.

It will always work out!